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Answers about accessories
What people want to know about our accessories and how they work.
 
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Wireless Accessories
Frequently Asked Questions

  • How long does the battery charge last on a SoundGate?Open answer
     
  • How do I change the SoundGate battery?Open answer
     
  • How long does it take to recharge the SoundGate battery?Open answer
     
  • Do I always need to wear the SoundGate around my neck?Open answer
     
  • Can I use the SoundGate to change the programs in my hearing aid?Open answer
     
  • When the battery indicator light turns red, how long before the SoundGate stops working?Open answer
     
  • What does a steady green light on the battery indicator mean?Open answer
     
  • How do I pair my SoundGate to external devices, such as my mobile phone or audio player?Open answer
     
  • How close does a Bluetooth device need to be to the SoundGate for communication?Open answer
     
  • How close does my mobile phone have to be to my SoundGate to be connected?Open answer
     
  • Will I hear my phone ring in my hearing aids?Open answer
     
  • How do I answer the phone?Open answer
     
  • How do I make an outgoing call with the SoundGate and my mobile phone?Open answer
     
  • Should the light on the Phone Adapter be on all the time?Open answer
     
  • How do I connect the Phone Adapter to my telephone?Open answer
     
  • How do I pair my SoundGate to my Phone Adapter?Open answer
     
  • When using the Phone Adapter, do I need to pick up the hand set to answer an incoming call?Open answer
     
  • How close do I have to be to the Phone Adapter 2 to hear the phone through my hearing aids via the SoundGate?Open answer
     
  • What are the two lights on the front of the TV Adapter, and should they be on all the time?Open answer
     
  • How do I connect the TV Adapter to my television?Open answer
     
  • How do I pair my SoundGate to my TV Adapter?Open answer
     
  • How do I listening to the television through my SoundGate?Open answer
     
  • How do I adjust the volume of the television when using my SoundGate with the TV Adapter?Open answer
     
  • How close do I have to be to the TV Adapter 2 to hear the television through my hearing aids via the SoundGate?Open answer
     
  • How do I stop streaming the television audio to my hearing aids?Open answer